Return & Chargeback Policy

Onera Tech LLC provides high-performance digital products, custom software solutions, website development, mobile application engineering, and specialized technology consulting.

Because our services involve customized development, architectural planning, specialized resource allocation, and dedicated engineering time, return and refund eligibility is tied to your specific Service Agreement and project stage.

Service Status & Eligibility

• Completed Digital Work: Delivered digital products, completed source code, and finalized assets are not eligible for a refund.
• Project Milestones: Payments associated with development milestones that have been completed and approved by the client are non-refundable.
• Services Performed: Any engineering or design time already expended during a project lifecycle is non-refundable.
• Cancellations: If a project has been initiated but work has not yet commenced, cancellation eligibility will be handled according to the terms of the signed Service Agreement.

Any approved refunds will be processed through the original payment method utilized during the initial transaction.

We are committed to client success. If you believe a service issue exists or you are entitled to a refund, you must contact Onera Tech LLC support directly before initiating any external payment dispute or chargeback.

Our team will conduct a technical and administrative review of the dispute and attempt to resolve legitimate concerns through direct negotiation or remedial engineering work.

Management of Payment Disputes

Clients agree not to initiate unjustified chargebacks against Onera Tech LLC for services that have been properly delivered, milestones that have been completed, or work that has been formally approved.

Onera Tech LLC reserves the right to respond to any chargeback notification by providing the relevant financial institution or payment processor with comprehensive evidence, including:

• Verified transaction records and invoices
• Signed Service Agreements and Statements of Work
• Project communication logs and approval records
• Digital delivery logs and server deployment snapshots

Any fraudulent, abusive, or unauthorized chargeback activity will be contested and may result in the immediate termination of all active service nodes.

For all payment, refund, return, or chargeback-related concerns, please contact our centralized support desk:

• Email: support@oneraapp.com
• Official Node: Onera Tech LLC, MT, USA

This policy is intended to govern commercial interactions and does not override applicable US consumer protection laws or specific contractual rights defined in individual Service Agreements.